customer story

Winning in a dominated market

+3000% qualified leads, -90% CAC, +200% MRR

company

Edgewater Guitars

company

Edgewater Guitars

Location

Akron, Ohio

Location

Akron, Ohio

Industry

E-Commerce

Industry

E-Commerce

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Study image
Study image
Customer avatar
Customer avatar

“We were competing against much bigger players and burning money on ads. Now inbound leads are consistent and profitable.”

Steve

Founder, Edgewater Guitars

Edgewater Guitars is a vintage guitar buyer competing against national incumbents that controlled most search demand. By focusing on trust, depth, and asymmetric positioning, the business built a profitable inbound engine without relying on heavy ad spend.

How a Vintage Guitar Buyer Entered a Dominated Market and Built a Profitable Organic Lead Engine

Industry: Vintage Guitar Buying & Resale

Stage at engagement: Established local operator competing against national incumbents

Engagement length: Ongoing (initial inflection in first 90 days)

Role: Fractional Marketing Leadership

THE OUTCOME

From invisible to competitive in a market controlled by incumbents

  • 2 website conversions in the prior year → 20+ qualified leads in the first week

  • 100% organic lead generation during launch window

  • 90% reduction in cost-per-click on paid search

  • First-page rankings across dozens of high-intent searches

  • Consistent, profitable months replacing “barely breaking even”

This wasn’t about outspending competitors.

It was about changing the terms of competition.

THE CONTEXT

Steve Pedone ran a legitimate, experience-driven vintage guitar buying business.

He traveled to sellers, authenticated instruments in person, and paid fair prices. The business worked operationally.

But online, Edgewater Guitars was invisible.

The reality he faced:

  • Two national competitors dominated nearly all organic search traffic

  • Ads were expensive and barely broke even

  • His website had generated two customers in an entire year

What he thought the problem was:

“We need a better website.”

What he actually needed was a different market entry strategy.

THE REAL PROBLEM (DIAGNOSIS)

This wasn’t a website problem.

It was a positioning and trust asymmetry problem in a dominated market.

  • Competing head-to-head on generic “sell your guitar” searches was unwinnable

  • The incumbents relied on scale, brand familiarity, and ad spend

  • Edgewater had expertise — but no visible authority or differentiation

The constraint wasn’t traffic access.

It was credibility at the moment of decision.

THE STRATEGIC DECISIONS

Decision 1: Stop competing on breadth

Instead of chasing broad, high-competition keywords, we focused on depth — brand-specific, model-specific, and region-specific searches where intent was high and competition was weaker.

Decision 2: Win trust before winning traffic

In a market where sellers comparison-shop by default, conversion depends on trust — not ranking position alone.

The strategy prioritized:

  • Education over promotion

  • Transparency over hype

  • Human authority over corporate distance

Decision 3: Create assets competitors couldn’t easily replicate

Rather than producing generic content, we built proprietary tools and educational resources that created real utility — becoming link-worthy, reference-worthy assets instead of disposable pages.

Decision 4: Use paid media for efficiency, not dominance

Paid search was rebuilt around high-intent terms and landing-page alignment, not volume or vanity metrics.

THE LEADERSHIP ROLE (WHAT I OWNED)

As fractional marketing leadership, my role was to:

  • Diagnose the real constraint in a dominated market

  • Choose an asymmetric strategy competitors couldn’t easily copy

  • Define success metrics tied to profitability, not traffic alone

  • Design and validate the system rapidly

  • Transfer content and production capability back to the business

To validate strategy quickly, I led the initial build. Once traction was proven, production and expansion were progressively handed off.

THE SYSTEM BUILT (OVERVIEW)

Market Entry & Positioning

  • Clear differentiation around expertise, transparency, and human interaction

  • Simple, trust-forward selling process

  • Visible authority replacing anonymity

Organic Growth Engine

  • Brand- and model-specific SEO architecture

  • Regional targeting across Midwest markets

  • Educational content answering real seller questions

  • Proprietary valuation and serial-number tools driving backlinks and repeat visits

Paid Search Efficiency

  • Rebuilt campaigns around high-intent, low-competition terms

  • Tight alignment between ads, landing pages, and seller expectations

  • Same budget, radically improved ROI

Authority & Trust Layer

  • Founder-led video content

  • Reviews and testimonials system

  • Branded photography reinforcing legitimacy and professionalism

THE RESULTS

Lead generation

  • Before: 2 website conversions in an entire year

  • After: 20+ qualified leads in the first week

  • Ongoing: Consistent inbound flow following organic growth curve

Paid efficiency

  • CPC: $3.38 → $0.35

  • CTR: Increased to 6.42%

  • Cost per lead: ~$16

  • Budget unchanged at $20/day

Organic performance

  • Monthly organic traffic: ~4,800 (from near zero)

  • Ranking keywords: 450+

  • First-page rankings for 47+ high-intent searches

  • National reach with strong regional presence

Business impact

  • Shift from marginal months to consistent profitability

  • Reduced dependence on paid acquisition

  • Clear competitive identity in a previously dominated market

THE SYSTEM DURABILITY

What continues working without constant involvement:

  • SEO content compounding over time

  • Proprietary tools driving traffic and backlinks

  • Internal content production (Steve now produces ~25%)

  • Efficient paid search structure

  • Ongoing trust signals converting new visitors

Importantly, the business avoided premature hiring:

  • No SEO agency

  • No content team

  • No paid media firm

Strategy was proven before scale.

THE PATTERN

This engagement followed a repeatable pattern:

  • Strong business model

  • Weak visibility

  • Entrenched competitors controlling obvious channels

The standard playbook fails here:

  • Outspend incumbents (unsustainable)

  • Publish generic SEO content (slow, often ineffective)

  • Accept limited growth (the default outcome)

What worked instead:

  • Depth over breadth

  • Utility over noise

  • Humanity over corporate scale

  • Efficiency over volume

WHY THIS WORKED

  • Correct diagnosis: This was a trust problem, not a traffic problem.

  • Asymmetric strategy: Competitors relied on scale; Edgewater relied on usefulness and expertise.

  • Fast validation: Strategy was proven before expanding effort.

  • System transfer: The business now owns the engine, not a consultant.

WHAT THIS REQUIRED

From the founder

  • Willingness to abandon “compete like the big guys” thinking

  • Commitment to showing up as the visible expert

  • Patience to let organic compound while ads covered short-term needs

From leadership

  • Market and buyer psychology insight

  • Experience navigating dominated competitive landscapes

  • Ability to design systems that scale without increasing complexity

The takeaway

Edgewater didn’t win by being louder.

They won by being more useful, more human, and more trustworthy — in a market where incumbents relied on scale and anonymity.

When competitors control the obvious channels, growth doesn’t come from trying harder.

It comes from choosing a strategy they can’t easily replicate.

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Ready to make better growth decisions?

You’ve seen what’s possible when positioning, systems, and execution align. Let’s figure out what that looks like for your business.

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Trusted by founders & operators across healthcare, SaaS, and competitive B2B markets.

Ready to make better growth decisions?

You’ve seen what’s possible when positioning, systems, and execution align. Let’s figure out what that looks like for your business.

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Trusted by founders & operators across healthcare, SaaS, and competitive B2B markets.

Ready to make better growth decisions?

You’ve seen what’s possible when positioning, systems, and execution align. Let’s figure out what that looks like for your business.

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Trusted by founders & operators across healthcare, SaaS, and competitive B2B markets.

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